Formed by a merger of two regional systems in 2018, Ballad Health is a multi-state health system that serves parts of Tennessee, Virginia, North Carolina, and Kentucky. They operate a family of 21 hospitals, as well as long-term care facilities and outpatient locations.
Their flagship website, balladhealth.org, was on Drupal 7, whose end-of-life date was growing uncomfortably closer. Since migrating to the latest version of Drupal would essentially require a rebuild, Ballad Health decided it was also a good time to make design improvements to some key areas of the site.
