COVID Safe travel notifications released through the Opal Travel App are part of Transports’ coordinated response to help customers travel safely, by proactively informing customers in advance if physical distancing is possible on their regular service. Eligible Opal card and train customers are invited to opt in based on their recent travel pattern.
The proactive notifications allow customers to know in advance about the likely status of physical distancing on their regular train and Metro service – all without having to plan a trip. The solution also keeps customers updated during their travel window to inform them of any major delays or incidents that impact their journey.
Minister for NSW Transport and Roads Andrew Constance said “The new feature is a world leading piece of innovation that uses real-time capacity and predictive data to help customers make better choices when travelling,”
Transport for NSW worked closely with Amazon Web Services (AWS), Concentrix (Before Tigerspike), and AppJourney to deliver the COVID Safe travel notifications in just 12 weeks.
