Driving home the mission of a new condo authority

The Condominium Authority of Ontario (CAO) is a non-profit organization that provides education and dispute resolution to condo owners, residents and directors.

A major redesign, including stakeholder consultations, UX/content strategy, user testing, design, development and more resulted in a more intuitive, user-friendly website.

Post-launch survey participants reported 84% satisfaction, new user traffic increased by 127% and page views increased by 128% compared to the month before launch.